Refund Policy for DigitalFirst.ai
At DigitalFirst.ai, your satisfaction is our top priority, and we are committed to providing an exceptional experience for our customers. We understand the importance of a flexible refund policy for our Software as a Service (SaaS) marketing platform users. This document outlines our refund policy terms for your understanding and convenience.
Scope of Refund Policy
This refund policy applies to all DigitalFirst.ai monthly and annual subscriptions.
14-Day Refund Policy
DigitalFirst.ai offers a 14-day refund policy from the date of purchase. If, for any reason, you are not satisfied with our marketing platform within the first 14 days of your subscription, you can request a full refund.
To be eligible for a refund, please ensure the following conditions are met:
The refund request is submitted within 14 days from the date of purchase.
You have not violated any terms and conditions stated in our Terms of Service.
You have exercised due diligence in using our platform and accessing all available resources to resolve any issues before requesting a refund.
For any concerns or questions related to the lifetime plan or our refund policy, please contact our customer support team at hello@digitalfirst.ai.
Procedure for Requesting a Refund
To initiate a refund request, please follow the steps below:
Contact our customer support team at hello@digitalfirst.ai within the stipulated 14-day period, providing information about your subscription and reasons for the refund request.
Our support team will review your request and may ask for additional information, if necessary, to understand your situation better.
If the refund is approved, the amount will be credited to your original payment method within 7-10 business days. Please note that DigitalFirst.ai reserves the right to evaluate all refund requests on a case-by-case basis and may refuse a refund if the conditions outlined above are not met.
Thank you for choosing DigitalFirst.ai for your marketing strategy needs, and we appreciate your understanding of our refund policy terms.
